Infrastructure

Incident Report for Windsor Telecom

Resolved

This incident has been resolved.

Posted Jan 15, 2021 - 14:46 GMT

Monitoring

We have identified the cause and are monitoring the situation.

Posted Jan 15, 2021 - 10:51 GMT

Investigating

We are currently investigating an issue with one of our web servers. Please bare with us while we investigate the root cause. A small subset of customers may see their Inbound call plans affected.

Posted Jan 15, 2021 - 10:36 GMT

This incident affected: Inbound (Telephony Network, Voicemail, Call Recording, Missed Call Alerts), Faxing (Incoming Faxes, Outgoing Faxes), and My Windsor (My Windsor Portal, My Windsor Mobile App, API, SMS, Vision Call Statistics).