All Systems Operational
Inbound Operational
Telephony Network Operational
Voicemail Operational
Call Recording Operational
Missed Call Alerts Operational
Callback Requests Operational
Conferencing Operational
WindsorPA Operational
Porting Operational
Cloud Telephony Operational
Outgoing Calls Operational
Incoming Calls Operational
Web Portal Operational
Horizon Operational
Portal (Unlimited Horizon) Operational
Incoming Calls Operational
Outgoing Calls Operational
Call Recording Operational
Collaborate Operational
Connect Operational
SIP Operational
Porting Operational
Horizon Connectivity Operational
FTTC Operational
Ethernet Operational
ADSL Operational
Mobile Operational
Incoming Calls Operational
Outgoing Calls Operational
SMS Operational
Data Operational
Porting Operational
Windsor Hosted Operational
Incoming Calls Operational
Outgoing Calls Operational
My Windsor Operational
My Windsor Portal Operational
My Windsor Mobile App Operational
API Operational
SMS Operational
Vision Call Statistics Operational
Survey Responses Operational
Faxing Operational
Incoming Faxes Operational
Outgoing Faxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - The incident has been resolved.
One of our datacentre's went down on Wednesday, in a response; Traffic was then pointed to an alternative centre.
Due to the excessive connection attempts, this caused all of the internal shared memory to be full.

Due to network expansion and the need for additional capacity, we will be introducing additional IP addresses to help with demand.
Oct 16, 10:34 BST
Monitoring - Service has now been restored to a stable level. We will continue to monitor closely. Thank you for your feedback and input with this incident and apologies for the variable service and time to restore.
Oct 15, 15:03 BST
Investigating - We have been made aware that customers are experiencing intermittent issues with some inbound and outbound calls. We are currently investigating this issue with our network.
Oct 15, 14:12 BST
Oct 15, 2020
Oct 14, 2020
Resolved - We can confirm that the issues have been resolved. A full RFO will be published as soon as possible.
Oct 14, 21:04 BST
Monitoring - Service has been fully resolved. Our apologies for this outage. For now we will continue to monitor the service while examining the root cause(s). We will give you an update tomorrow morning by 10am.
Oct 14, 17:20 BST
Identified - The issue has been Identified
This incident has affected call completion, the API and Portal - identification of the cause and work to rectify is in an advance stage.
More and more users have successfully come online.
We will continue to provide updates as soon as possible.
Thank-you for your patience.
Oct 14, 16:29 BST
Update - We believe the issues around inbound and outbound calls to now be resolved
We are now working on the API issues and will further update you once this is resolved.
Oct 14, 15:50 BST
Update - Thank you for your patience while we are investigating this fault. Customers are now reporting calls are intermittently working, we are working closely with our network to identify the issue. We will give you an update within the next 30 minutes.
Oct 14, 15:22 BST
Investigating - We are experiencing issues with our Cloud Telephony service. This will affect inbound and outbound calls as well as managing your PBX via the online portal.
Oct 14, 14:37 BST
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.