Windsor Telecom Status

All Systems Operational

Inbound Operational

Telephony Network Operational

Voicemail Operational

Call Recording Operational

Missed Call Alerts Operational

Callback Requests Operational

Conferencing Operational

WindsorPA Operational

Porting Operational

Cloud Telephony Operational

Outgoing Calls Operational

Incoming Calls Operational

Management Portal Operational

Analytics Operational

Horizon Operational

Portal (Unlimited Horizon) Operational

Incoming Calls Operational

Outgoing Calls Operational

Call Recording Operational

Collaborate Operational

Connect Operational

SIP Operational

Porting Operational

Soft Client Operational

Horizon Connectivity Operational

FTTC Operational

Ethernet Operational

ADSL Operational

Mobile Operational

Incoming Calls Operational

Outgoing Calls Operational

SMS Operational

Data Operational

Porting Operational

Windsor Hosted Operational

Incoming Calls Operational

Outgoing Calls Operational

My Windsor Operational

My Windsor Portal Operational

My Windsor Mobile App Operational

API Operational

SMS Operational

Vision Call Statistics Operational

Survey Responses Operational

Faxing Operational

Incoming Faxes Operational

Outgoing Faxes Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2021

No incidents reported today.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

Infrastructure

Resolved - This incident has been resolved.
Jan 15, 14:46 GMT

Monitoring - We have identified the cause and are monitoring the situation.
Jan 15, 10:51 GMT

Investigating - We are currently investigating an issue with one of our web servers. Please bare with us while we investigate the root cause. A small subset of customers may see their Inbound call plans affected.
Jan 15, 10:36 GMT

Jan 14, 2021

No incidents reported.

Jan 13, 2021

Missing inbound calls, recordings, voicemails and faxes

Resolved - The missing CDRs have been restored successfully. As previously stated, some of the calls may show in Vision with some routing information missing, however all call recording, voicemail and fax files will start to appear within the My Windsor portal throughout the night.
Jan 13, 22:10 GMT

Update - The missing call and file data will has been recovered and will be restored to the portal at 22:00. Unfortunately, some of the calls may show in Vision with some routing information missing, however all call recording, voicemail and fax files will be restored in full.

This recoverable data pertains to calls made between 06:00 and 12:00 today (13th January 2021). All calls outside of this timeframe remain unaffected.
Jan 13, 17:06 GMT

Identified - The issue has been identified are we are now working on recovering the missing calls and media files.
Jan 13, 16:31 GMT

Investigating - We are currently investigating an issue affecting inbound call statistics not appearing within the My Windsor portal. This issue also affects the visibility of call recordings, voicemails, faxes and survey responses within the My Windsor portal. You should still receive any call recordings and voicemails via email should you have that enabled.

Please note that all affected calls and media files will be available eventually, they are simply unavailable at this time.

We will update as soon this issue evolves.
Jan 13, 14:25 GMT

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.