All Systems Operational
Inbound Operational
Telephony Network Operational
Voicemail Operational
Call Recording Operational
Missed Call Alerts Operational
Callback Requests Operational
Conferencing Operational
WindsorPA Operational
Porting Operational
Cloud Telephony Operational
Outgoing Calls Operational
Incoming Calls Operational
Web Portal Operational
Horizon Operational
Portal (Unlimited Horizon) Operational
Incoming Calls Operational
Outgoing Calls Operational
Call Recording Operational
Collaborate Operational
Connect Operational
SIP Operational
Porting Operational
Soft Client Operational
Horizon Connectivity Operational
FTTC Operational
Ethernet Operational
ADSL Operational
Mobile Operational
Incoming Calls Operational
Outgoing Calls Operational
SMS Operational
Data Operational
Porting Operational
Windsor Hosted Operational
Incoming Calls Operational
Outgoing Calls Operational
My Windsor Operational
My Windsor Portal Operational
My Windsor Mobile App Operational
API Operational
SMS Operational
Vision Call Statistics Operational
Survey Responses Operational
Faxing Operational
Incoming Faxes Operational
Outgoing Faxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - All services remain stable and this incident has been resolved.
We will allow call recording processing to catch up slowly and this will be fully caught up by 9am tomorrow.
Our apologies again for the service interruption
Nov 20, 17:03 GMT
Update - Services remain stable.
The precautionary processing delay introduced for call recordings remains in place.
An update on this will follow later.
Nov 20, 15:23 GMT
Update - Further restoration works has been completed to restore the service.
We have confirmation that users are now back up and registering on our phone system portal.

The delay on processing call recordings will remain in place and we will provide another update on this as soon as possible.
Nov 20, 13:41 GMT
Monitoring - Restoration work has reduced the impact on our servers and call volumes are returning strongly.

For the end users who have call recording enabled:
Please note that as a precaution, call recordings will not currently be updating on the Windsor portal but we can confirm calls are still being recorded.
We will be adding them back to the portal as soon as possible so please check back for these later today.

We will continue to monitor the service.
Nov 20, 12:12 GMT
Update - High loads on our servers has been identified as part of this problem and restoration work is under way.
We will provided another update within the next hour.
Nov 20, 11:46 GMT
Identified - We are working on mitigating and resolving the call failure issues.
Apologies for the extended time taken in dealing with this.
Nov 20, 11:21 GMT
Investigating - We have received notification of call failures from a small number of users and are investigating.
A further update will follow within the next half an hour.
Nov 20, 10:50 GMT
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.