All services remain stable and this incident has been resolved.
We will allow call recording processing to catch up slowly and this will be fully caught up by 9am tomorrow.
Our apologies again for the service interruption
Nov 20, 17:03 GMT
Services remain stable.
The precautionary processing delay introduced for call recordings remains in place.
An update on this will follow later.
Nov 20, 15:23 GMT
Further restoration works has been completed to restore the service.
We have confirmation that users are now back up and registering on our phone system portal.
The delay on processing call recordings will remain in place and we will provide another update on this as soon as possible.
Nov 20, 13:41 GMT
Restoration work has reduced the impact on our servers and call volumes are returning strongly.
For the end users who have call recording enabled:
Please note that as a precaution, call recordings will not currently be updating on the Windsor portal but we can confirm calls are still being recorded.
We will be adding them back to the portal as soon as possible so please check back for these later today.
We will continue to monitor the service.
Nov 20, 12:12 GMT
High loads on our servers has been identified as part of this problem and restoration work is under way.
We will provided another update within the next hour.
Nov 20, 11:46 GMT
We are working on mitigating and resolving the call failure issues.
Apologies for the extended time taken in dealing with this.
Nov 20, 11:21 GMT
We have received notification of call failures from a small number of users and are investigating.
A further update will follow within the next half an hour.
Nov 20, 10:50 GMT