Windsor Telecom Status

All Systems Operational

Inbound Operational

Telephony Network Operational

Voicemail Operational

Call Recording Operational

Missed Call Alerts Operational

Callback Requests Operational

Conferencing Operational

WindsorPA Operational

Porting Operational

Cloud Telephony Operational

Outgoing Calls Operational

Incoming Calls Operational

Web Portal Operational

Horizon Operational

Portal (Unlimited Horizon) Operational

Incoming Calls Operational

Outgoing Calls Operational

Call Recording Operational

Collaborate Operational

Connect Operational

SIP Operational

Porting Operational

Horizon Connectivity Operational

FTTC Operational

Ethernet Operational

ADSL Operational

Mobile Operational

Incoming Calls Operational

Outgoing Calls Operational

SMS Operational

Data Operational

Porting Operational

Windsor Hosted Operational

Incoming Calls Operational

Outgoing Calls Operational

My Windsor Operational

My Windsor Portal Operational

My Windsor Mobile App Operational

API Operational

SMS Operational

Vision Call Statistics Operational

Survey Responses Operational

Faxing Operational

Incoming Faxes Operational

Outgoing Faxes Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Cloud Telephony Calls

Resolved - The incident has been resolved.
One of our datacentre's went down on Wednesday, in a response; Traffic was then pointed to an alternative centre.
Due to the excessive connection attempts, this caused all of the internal shared memory to be full.

Due to network expansion and the need for additional capacity, we will be introducing additional IP addresses to help with demand.
Oct 16, 10:34 BST

Monitoring - Service has now been restored to a stable level. We will continue to monitor closely. Thank you for your feedback and input with this incident and apologies for the variable service and time to restore.
Oct 15, 15:03 BST

Investigating - We have been made aware that customers are experiencing intermittent issues with some inbound and outbound calls. We are currently investigating this issue with our network.
Oct 15, 14:12 BST

Oct 15, 2020

Oct 14, 2020

Cloud Telephony Incident

Resolved - We can confirm that the issues have been resolved. A full RFO will be published as soon as possible.
Oct 14, 21:04 BST

Monitoring - Service has been fully resolved. Our apologies for this outage. For now we will continue to monitor the service while examining the root cause(s). We will give you an update tomorrow morning by 10am.
Oct 14, 17:20 BST

Identified - The issue has been Identified
This incident has affected call completion, the API and Portal - identification of the cause and work to rectify is in an advance stage.
More and more users have successfully come online.
We will continue to provide updates as soon as possible.
Thank-you for your patience.
Oct 14, 16:29 BST

Update - We believe the issues around inbound and outbound calls to now be resolved
We are now working on the API issues and will further update you once this is resolved.
Oct 14, 15:50 BST

Update - Thank you for your patience while we are investigating this fault. Customers are now reporting calls are intermittently working, we are working closely with our network to identify the issue. We will give you an update within the next 30 minutes.
Oct 14, 15:22 BST

Investigating - We are experiencing issues with our Cloud Telephony service. This will affect inbound and outbound calls as well as managing your PBX via the online portal.
Oct 14, 14:37 BST

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.