Windsor Telecom Status

All Systems Operational

Inbound Operational

Telephony Network Operational

Voicemail Operational

Call Recording Operational

Missed Call Alerts Operational

Callback Requests Operational

Conferencing Operational

WindsorPA Operational

Porting Operational

Cloud Telephony Operational

Outgoing Calls Operational

Incoming Calls Operational

Web Portal Operational

Horizon Operational

Portal (Unlimited Horizon) Operational

Incoming Calls Operational

Outgoing Calls Operational

Call Recording Operational

Collaborate Operational

Connect Operational

SIP Operational

Porting Operational

Soft Client Operational

Horizon Connectivity Operational

FTTC Operational

Ethernet Operational

ADSL Operational

Mobile Operational

Incoming Calls Operational

Outgoing Calls Operational

SMS Operational

Data Operational

Porting Operational

Windsor Hosted Operational

Incoming Calls Operational

Outgoing Calls Operational

My Windsor Operational

My Windsor Portal Operational

My Windsor Mobile App Operational

API Operational

SMS Operational

Vision Call Statistics Operational

Survey Responses Operational

Faxing Operational

Incoming Faxes Operational

Outgoing Faxes Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 24, 2020

No incidents reported today.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Cloud Telephony - Failing Calls

Resolved - All services remain stable and this incident has been resolved.
We will allow call recording processing to catch up slowly and this will be fully caught up by 9am tomorrow.
Our apologies again for the service interruption
Nov 20, 17:03 GMT

Update - Services remain stable.
The precautionary processing delay introduced for call recordings remains in place.
An update on this will follow later.
Nov 20, 15:23 GMT

Update - Further restoration works has been completed to restore the service.
We have confirmation that users are now back up and registering on our phone system portal.

The delay on processing call recordings will remain in place and we will provide another update on this as soon as possible.
Nov 20, 13:41 GMT

Monitoring - Restoration work has reduced the impact on our servers and call volumes are returning strongly.

For the end users who have call recording enabled:
Please note that as a precaution, call recordings will not currently be updating on the Windsor portal but we can confirm calls are still being recorded.
We will be adding them back to the portal as soon as possible so please check back for these later today.

We will continue to monitor the service.
Nov 20, 12:12 GMT

Update - High loads on our servers has been identified as part of this problem and restoration work is under way.
We will provided another update within the next hour.
Nov 20, 11:46 GMT

Identified - We are working on mitigating and resolving the call failure issues.
Apologies for the extended time taken in dealing with this.
Nov 20, 11:21 GMT

Investigating - We have received notification of call failures from a small number of users and are investigating.
A further update will follow within the next half an hour.
Nov 20, 10:50 GMT

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.