All Systems Operational
Inbound Operational
Telephony Network Operational
Voicemail Operational
Call Recording Operational
Missed Call Alerts Operational
Callback Requests Operational
Conferencing Operational
WindsorPA Operational
Porting Operational
Cloud Telephony Operational
Outgoing Calls Operational
Incoming Calls Operational
Management Portal Operational
Analytics Operational
Horizon Operational
Portal (Unlimited Horizon) Operational
Incoming Calls Operational
Outgoing Calls Operational
Call Recording Operational
Collaborate Operational
Connect Operational
SIP Operational
Porting Operational
Soft Client Operational
Horizon Connectivity Operational
FTTC Operational
Ethernet Operational
ADSL Operational
Mobile Operational
Incoming Calls Operational
Outgoing Calls Operational
SMS Operational
Data Operational
Porting Operational
Windsor Hosted Operational
Incoming Calls Operational
Outgoing Calls Operational
My Windsor Operational
My Windsor Portal Operational
My Windsor Mobile App Operational
API Operational
SMS Operational
Vision Call Statistics Operational
Survey Responses Operational
Faxing Operational
Incoming Faxes Operational
Outgoing Faxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2021

No incidents reported today.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - This incident has been resolved.
Jan 15, 14:46 GMT
Monitoring - We have identified the cause and are monitoring the situation.
Jan 15, 10:51 GMT
Investigating - We are currently investigating an issue with one of our web servers. Please bare with us while we investigate the root cause. A small subset of customers may see their Inbound call plans affected.
Jan 15, 10:36 GMT
Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - The missing CDRs have been restored successfully. As previously stated, some of the calls may show in Vision with some routing information missing, however all call recording, voicemail and fax files will start to appear within the My Windsor portal throughout the night.
Jan 13, 22:10 GMT
Update - The missing call and file data will has been recovered and will be restored to the portal at 22:00. Unfortunately, some of the calls may show in Vision with some routing information missing, however all call recording, voicemail and fax files will be restored in full.

This recoverable data pertains to calls made between 06:00 and 12:00 today (13th January 2021). All calls outside of this timeframe remain unaffected.
Jan 13, 17:06 GMT
Identified - The issue has been identified are we are now working on recovering the missing calls and media files.
Jan 13, 16:31 GMT
Investigating - We are currently investigating an issue affecting inbound call statistics not appearing within the My Windsor portal. This issue also affects the visibility of call recordings, voicemails, faxes and survey responses within the My Windsor portal. You should still receive any call recordings and voicemails via email should you have that enabled.

Please note that all affected calls and media files will be available eventually, they are simply unavailable at this time.

We will update as soon this issue evolves.
Jan 13, 14:25 GMT
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.