Partially Degraded Service
Inbound Operational
Telephony Network Operational
Voicemail Operational
Call Recording Operational
Missed Call Alerts Operational
Callback Requests Operational
Conferencing Operational
WindsorPA Operational
Porting Operational
Horizon Operational
Portal (Unlimited Horizon) Operational
Incoming Calls Operational
Outgoing Calls Operational
Call Recording Operational
Collaborate Operational
Connect Operational
SIP Operational
Porting Operational
Horizon Connectivity Operational
FTTC Operational
Ethernet Operational
ADSL Operational
Mobile Operational
Incoming Calls Operational
Outgoing Calls Operational
SMS Operational
Data Operational
Porting Operational
Windsor Hosted Operational
Incoming Calls Operational
Outgoing Calls Operational
My Windsor Degraded Performance
My Windsor Portal Operational
My Windsor Mobile App Degraded Performance
API Operational
SMS Operational
Vision Call Statistics Operational
Survey Responses Operational
Faxing Operational
Incoming Faxes Operational
Outgoing Faxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 8, 2020

No incidents reported today.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020
Resolved - This incident has been resolved.
Jun 29, 14:51 BST
Update - We are still seeing a small percentage of customers experience issues with the portal. This incident will remain open throughout the weekend for further monitoring.
Jun 26, 17:08 BST
Monitoring - We have no further incidents but will keep this open for monitoring for another 24 hours.
Jun 25, 17:38 BST
Identified - We are still seeing a small percentage of customers experience issues with the portal. This issue will remain open throughout the day.
Jun 25, 09:40 BST
Update - Services are continuing to perform as expected. We will close this by 10am this morning.
Jun 25, 08:28 BST
Update - Services have resumed and we will continue to monitor into tomorrow morning.
Jun 24, 22:38 BST
Update - We are continuing to monitor for any further issues.
Jun 24, 19:11 BST
Monitoring - We have identified the issue and we are continuing to investigate this incident. We will continue to monitor our services this evening.
Jun 24, 18:29 BST
Investigating - We have been made aware that our customers are experiencing issues on our portal. We are currently investigating this matter with our supplier and will endeavour to update you as soon as we have identified the fault.
Jun 24, 17:30 BST
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Jun 25, 2020
Jun 24, 2020