Monitoring - We continue to work with Akixi and Cisco to resolve the underlying issue. Akixi has implemented additional logging to support the ongoing investigation and has a further update scheduled for 10 October that is expected to reduce the duration of any future service interruptions. The current workaround remains in place and continues to mitigate the majority of customer impact. A permanent resolution remains dependent on Cisco's ongoing remediation efforts.
Oct 02, 2026 - 14:06 BST
Oct 02, 2026 - 14:06 BST
Update - We continue to work closely with our vendors to expedite a permanent resolution. The existing workaround remains in place and is mitigating the majority of issues. Further updates will be provided as progress is made.
Oct 01, 2026 - 14:38 BST
Oct 01, 2026 - 14:38 BST
Identified - We are currently aware of an issue affecting connectivity between Akixi and the Cisco Webex platform. A temporary workaround has been implemented and is successfully mitigating the majority of issues. However, some customers may experience intermittent data loss or incomplete reporting. Our teams are working with the vendor on a permanent resolution and we will provide further updates as they become available.
Oct 01, 2026 - 11:37 BST
Oct 01, 2026 - 11:37 BST
Unified Comms - Webex by Gamma
Partial Outage
Reporting
Partial Outage
Incoming Calls
Operational
Outgoing Calls
Operational
App
Operational
Windsor.ai
Operational
Windsor.ai Agent
Operational
Inbound Calls
Operational
Outbound/Onward Calls
Operational
Email
Operational
Inbound
Operational
Telephony Network
Operational
Voicemail
Operational
Call Recording
Operational
Missed Call Alerts
Operational
Callback Requests
Operational
Conferencing
Operational
WindsorPA
Operational
Statistics and reporting
Operational
Cloud Telephony
Operational
Outgoing Calls
Operational
Incoming Calls
Operational
Management Portal
Operational
Analytics
Operational
Call Manager Plus
Operational
Mobile
Operational
Incoming Calls
Operational
Outgoing Calls
Operational
SMS
Operational
Data
Operational
Porting
Operational
Windsor Hosted
Operational
Incoming Calls
Operational
Outgoing Calls
Operational
My Windsor
Operational
My Windsor Portal
Operational
My Windsor Mobile App
Operational
API
Operational
SMS
Operational
Vision Call Statistics
Operational
Survey Responses
Operational
Horizon
Operational
Portal (Unlimited Horizon)
Operational
Incoming Calls
Operational
Outgoing Calls
Operational
Collaborate
Operational
Connect
Operational
SIP
Operational
Soft Client
Operational
Connectivity
Operational
Ethernet
Operational
Broadband
Operational
Faxing
Operational
Incoming Faxes
Operational
Outgoing Faxes
Operational
Unified Comms - Xelion
Operational
Incoming Calls
Operational
Outgoing Calls
Operational
Apps
Operational
Reporting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.