Inbound degraded service

Incident Report for Windsor Telecom

Resolved

This incident has been resolved.

Posted Feb 08, 2022 - 16:54 GMT

Monitoring

Our engineers have identified an issue which one of the core switches which has caused the databases to failover to the other data centre but caused some of the services to go into an abnormal state. All services have been checked and working correctly again. We'll continue to monitor throughout the day.

Posted Feb 08, 2022 - 10:44 GMT

Investigating

We are currently investigating reports from a select number of customers unable to place diverts or modify their inbound call plans. Our engineers currently are working to resolve this issue. We will update the status page as soon as we have further updates.

Posted Feb 08, 2022 - 08:50 GMT

This incident affected: Inbound (Telephony Network).