Windsor.ai inbound calls intermittently failing

Incident Report for Windsor Telecom

Resolved

This incident has been resolved.
Posted Jan 29, 2026 - 08:06 GMT

Update

We are continuing to work on a fix for this issue.
Posted Jan 28, 2026 - 16:01 GMT

Identified

Workaround applied to restore service on all affected SIP trunk services; A2E is still impacted on some vendors.
Posted Jan 28, 2026 - 16:01 GMT

Investigating

We are currently investigating this issue.
Posted Jan 28, 2026 - 13:44 GMT
This incident affected: Windsor.ai (Inbound Calls).