We continue to work with Akixi and Cisco to resolve the underlying issue. Akixi has implemented additional logging to support the ongoing investigation and has a further update scheduled for 10 October that is expected to reduce the duration of any future service interruptions. The current workaround remains in place and continues to mitigate the majority of customer impact. A permanent resolution remains dependent on Cisco's ongoing remediation efforts.
Posted Oct 02, 2026 - 14:06 BST
Update
We continue to work closely with our vendors to expedite a permanent resolution. The existing workaround remains in place and is mitigating the majority of issues. Further updates will be provided as progress is made.
Posted Oct 01, 2026 - 14:38 BST
Identified
We are currently aware of an issue affecting connectivity between Akixi and the Cisco Webex platform. A temporary workaround has been implemented and is successfully mitigating the majority of issues. However, some customers may experience intermittent data loss or incomplete reporting. Our teams are working with the vendor on a permanent resolution and we will provide further updates as they become available.
Posted Oct 01, 2026 - 11:37 BST
This incident affects: Unified Comms - Webex by Gamma (Reporting).