Thank you for your patience, this issue has now been resolved. Please contact us, if you have any further queries.
Posted Jul 25, 2019 - 12:18 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 24, 2019 - 17:32 BST
Update
The issue has been identified and a temporary fix is now in place. Please continue to monitor and test your lines. Further updates will be provided in the morning of 25/07/2019 to confirm the status of the issue and if it has been fully resolved.
Posted Jul 24, 2019 - 17:31 BST
Update
We are continuing to work on a fix for this issue.
Posted Jul 24, 2019 - 17:17 BST
Update
Thank you for your patience. Investigation is continuing regarding the fault on our inbound platform.
Posted Jul 24, 2019 - 17:00 BST
Update
We are still investigating the fault on our inbound platform. We are actively speaking to our supplier for further updates.
Posted Jul 24, 2019 - 16:10 BST
Update
We are continuing to investigate the fault on our inbound platform, and are actively speaking to our supplier for updates.
Posted Jul 24, 2019 - 15:40 BST
Identified
We have been advised that there is an issue that has been identified within our Inbound telephony network. Engineers are working to resolve this issue as a priority.
Posted Jul 24, 2019 - 15:08 BST
Investigating
We have been made aware that our Customers are experiencing issues where there appears to be a delay on inbound calls connecting. We are currently investigating this matter and will endeavour to update you as soon as we have identified the fault.
Posted Jul 24, 2019 - 14:42 BST
This incident affected: Inbound (Telephony Network).