The server migration and testing has been completed. We apologise for any inconvenience the slight overrun may have caused.
Posted Apr 20, 2019 - 00:05 BST
Testing is continuing. All services will resume by 23:45.
Posted Apr 19, 2019 - 23:13 BST
The server migration is complete and we are now running tests. We are still aiming to have this complete by 11pm, however it may continue past 11pm.
Posted Apr 19, 2019 - 22:18 BST
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 19, 2019 - 11:00 BST
Vision process have been suspended.
Posted Apr 19, 2019 - 10:40 BST
We will be performing routine maintenance within the Windsor network. During the maintenance window, both the My Windsor portal and My Windsor mobile apps will be unavailable.
Please note that your calls and call plans will not be affected during this window*. However, you will be unable to log on to the My Windsor portal and mobile apps to make any changes to your call plans. All operations around the portal will resume immediately after the maintenance window. Please be assured that Vision call stats will resume once the maintenance is complete.
If you need to make any changes to your call plans for the Easter weekend, please make sure these changes are completed before 11:00 on Friday 19th April 2019. We will not be able to make changes for you during the maintenance window.
* A very small isolated subset of our customers may experience downtime within this window, you will be contacted by your account manager to discuss this.
Posted Apr 02, 2019 - 14:16 BST
This scheduled maintenance affected: My Windsor (My Windsor Portal, My Windsor Mobile App, API, SMS, Vision Call Statistics, Survey Responses), Faxing (Outgoing Faxes), Inbound (Callback Requests), and Horizon (SIP).